Shipping policy
At Enchya, we are committed to providing reliable shipping services and ensuring your outdoor products arrive safely and efficiently.
Free Shipping
Enjoy free standard shipping on orders over $80.
For orders below $80, shipping fees will be calculated at checkout based on the delivery location, product weight, and shipping method.
Certain oversized or customized products may have different shipping requirements.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
For customized products, including custom pool safety covers, additional processing time may be required due to product measurement confirmation, design review, and manufacturing preparation.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Methods & Delivery Time
Enchya currently ships products from our manufacturing and fulfillment facilities to customers worldwide.
Estimated delivery times:
Standard Products
Estimated Delivery Time: 7–20 business days
Custom Pool Safety Covers
Estimated Delivery Time: 20–35 business days
(Custom safety covers require additional production time before shipment.)
Delivery times may vary depending on:
- Shipping destination
- Customs clearance procedures
- Carrier schedules
- Seasonal shipping volume
Please note that delivery times are estimates and are not guaranteed.
Shipping Locations
We currently provide shipping services to customers in the United States and selected international regions.
For certain remote areas, additional shipping charges or longer delivery times may apply.
If your location is not available during checkout, please contact our customer service team for assistance.
Tracking Your Order
Once your order ships, a shipping confirmation email will be sent to you with tracking details.
Please allow 24–72 hours for tracking information to become active after shipment.
If you do not receive your tracking information or have questions about your shipment, please contact us.
Customs, Duties & Taxes
Price includes all applicable duties & taxes.
You will not be charged additional customs duties or import taxes upon delivery.
Enchya is not responsible for delays caused by customs clearance or circumstances beyond our control.
Large & Customized Product Shipping
Some Enchya products, including pool safety covers and other oversized outdoor products, require special handling due to their size and weight.
For customized or oversized orders:
- Shipping times may vary depending on production requirements.
- Additional shipping arrangements may be required.
- Our team may contact you if additional information is needed.
Address Information
Customers are responsible for providing accurate shipping information at checkout.
Please carefully check your:
- Name
- Shipping address
- Phone number
- Email address
Enchya is not responsible for delivery delays or failed deliveries caused by incorrect shipping information.
Delivery Issues
If your package arrives damaged, missing, or has any delivery issues, please contact us within 7 days of delivery and provide:
- Order number
- Photos of the package and product
- Description of the issue
Our customer service team will review the situation and assist you with the next steps.
Contact Us
If you have any questions regarding shipping, please contact our customer service team:
Email: support@enchya.com